EyeFACE Medical™

Eyelid Lesions, Lumps & Chalazion Care

Bumps around the eye are common, but the pathway is not always obvious. This guide explains how EyeFACE helps sort medical concerns, elective removals, chalazia, referrals, and next steps before anything is booked.

Begin Secure Circle™ Intake Referral Information

What This Covers

First we understand what the bump may be. Then we decide the pathway.

A photo can be helpful, but it cannot prove a lesion is benign or decide coverage by itself. The right next step depends on the clinical concern, symptoms, exam findings, documentation, and patient goals.

Eyelid and facial lesions

Cysts, papillomas, moles, skin tags, eyelid-margin bumps, and other growths near the eye.

Chalazia and styes

Persistent, recurrent, inflamed, or uncomfortable eyelid bumps that may need medical review.

Unclear changes

Growth, bleeding, crusting, lash loss, pain, distortion, or anything that does not look or behave as expected.

How It Works

A clear path when the next step is not obvious.

Start with the right intake

The best first step is usually a referral from your MD, OD, or NP. If access is difficult, EyeFACE Circle™ can support secure intake and photo upload.

We review the specific concern

The team reviews the concern to decide whether it belongs in medical review, exam-first assessment, or a private elective pathway.

Then we book the next step

Some patients need an exam first. Some may be offered same-day consult and removal. Some are best routed through the ordinary medical pathway.

Medical signals we take seriously.

growth, bleeding, ulceration, lash loss, crusting, pain, or eyelid-margin distortion
concern for basal cell carcinoma, squamous cell carcinoma, sebaceous carcinoma, melanoma, or another malignancy
visual obstruction, corneal distortion, ocular irritation, exposure, tearing, or eyelid malposition
persistent or recurrent chalazion after reasonable conservative care
significant inflammation, infection concern, abscess concern, or complex ocular history
diagnostic uncertainty that cannot be responsibly resolved from photos or referral material

Pathway Choice

Medical, exam-first, or private elective.

The pathway is decided before booking. A referral starts the review, but it does not automatically decide coverage. If a private elective option is appropriate, the fee disclosure and consent steps are completed in EyeFACE Circle™ before the appointment is confirmed.

Medical review

Used when the concern appears suspicious, symptomatic, persistent, recurrent, functionally significant, visually significant, infected, atypical, or otherwise medically important.

Exam first

Used when photos, referral details, or intake information are not enough to decide the pathway responsibly before a procedure is booked.

Private elective

Used when the concern appears low-risk and the reason for removal is mainly appearance, timing preference, convenience, or personal preference after alternatives are explained.

Chalazia

Chalazion care should begin with a clear clinical assessment of your specific concern.

Chalazia can look straightforward, but recurrent or atypical eyelid bumps deserve extra care. We separate medical review from elective timing preferences before booking.

Many chalazia improve with conservative care, time, warm compresses, lid hygiene, and medical guidance from your usual eye-care provider.
Persistent, recurrent, atypical, very inflamed, visually significant, or diagnostically uncertain chalazia may need medical review.
If the concern is stable, low-risk, and the main issue is preference or timing, a private elective pathway may be discussed before booking.

Private Election

If you choose private removal, the terms are clear before treatment.

Private elective care uses private clinic resources. Pathology may still be sent when clinically appropriate. If a pathology result changes the medical context, the team will review follow-up and coverage questions with you.

Before private booking, patients acknowledge:

You may decline private elective treatment and continue through the ordinary medical review pathway.
A referral supports clinical review but does not decide coverage on its own.
Private elective fees are disclosed before booking.
Pathology may be sent when clinically appropriate.
A later pathology result may change follow-up care, but billing is reviewed according to clinic policy and Ontario rules.
If EyeFACE identifies a classification or billing error, the account is reviewed under clinic policy and Ontario billing rules.

Referring Clinicians

The more specific the referral, the cleaner the pathway.

Referrals from MDs, ODs, and NPs should include the clinical question, lesion duration, symptoms, conservative treatment tried, photos, visual impact, medications, anticoagulants, and any concern for malignancy.

If the documentation is incomplete, EyeFACE may request more information or recommend exam-first review. For urgent vision, orbital, or infection concerns, patients should be directed to the nearest emergency department or on-call ophthalmology service.

Ready for the next step?

Start with a referral when possible. If primary care access is difficult, Circle™ can help collect the intake details and photos securely.

Referral Info Begin Secure Circle™ Intake